MORTGAGE LOAN SUPERVISOR - MORTGAGE CENTER ARECIBO - FIRSTBANKPR

MORTGAGE LOAN SUPERVISOR

Our Company

At  FirstBank PR , we strive to be a trusted advisor to our clients and our employees are the ones that ensure we deliver on our promise of excellence in personalized customer service. Our more than 3,100 employees in Puerto Rico, the Virgin Islands and Florida share a passion for excellent customer service. We are proud of our team because they are continuously surpassing our client’s expectations.

Do you have a passion for helping customers, building relationships, and delivering extraordinary, personalized customer service? If your answer is yes, FirstBank is the number one place for you.

A Brief Overview

The Branch Supervises a team of Mortgage Account Executives to drive sales, support clients, and ensure compliance with productivity and regulatory standards. Accountable for adhering to the Bank’s BSA, AML and OFAC policies. Employee must follow procedures developed in compliance with these policies and report any suspicious activity as required.

What you’ll do

• Supervise assigned sales team and ensure mortgage production goals are met monthly.
• Lead team meetings to discuss performance, set goals and provide coaching.
• Evaluate team performance and support development plans aligned to business objectives.
• Coordinate branch visits and marketing activities to promote mortgage services.
• Analyze daily production reports and ensure accurate pipeline tracking.
• Guide clients through mortgage application, pre-qualification, and loan program selection.
• Review customer credit, income, and financial documentation to determine eligibility.
• Ensure all customer files are complete before submission to Processing.
• Support the Processing and Closing units to guarantee seamless client experience.
• Oversee updates to the Referral Program in Velocify and CRM platforms.
• Participate in employee recruitment and onboarding.
• Represent the team at conventions and promotional events.
• Provide cross-functional support to other Mortgage Sales centers.
• Perform other duties as assigned.

What You’ll Need to Succeed

Formal Education

Knowledge and Experience

EQUAL EMPLOYMENT OPORTUNITY EMPLOYER