Job Description
Job Description
DEPARTMENT : Golf & Tennis (Country Club)
REPORTS TO : VP of Operations / General Manager
JOB SUMMARY
The Country Club General Manager directs and oversees all aspects of Golf Operations, including its activities and relationships between guests, all members, team members, and the community. Has the ultimate responsibility for maximum guest satisfaction and financial performance.
QUALIFICATION STANDARDS
Education & Experience :
- At least 5 years of progressive Golf / Tennis / F&B, Golf Course Maintenance Operations-related experience and / or training; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.
- CMAA / Certified Club Manager and / or PGA certified professional in good standing with the Association
- Previous supervisory responsibility required.
Physical requirements :
Long hours sometimes required.Regularly stands, walks, and sits. Occasionally climbs or balances; stoops, kneels, crawls, or crouches.Frequently uses hands; reaches with hands and arms. Frequently talks or hears; tastes or smells.Occasionally lifts up to 50 pounds.Occasionally works in wet or humid conditions (non-weather). Frequently works in outdoor weather conditions.Noise level is moderate.General Requirements
Ability to read and speak English is required in order to perform the duties of the jobKnowledge of Microsoft Office applicationsExperience with computerized POS and tee time systemMaintain a warm and friendly demeanor at all timesMust be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented mannerMust be effective at listening to, understanding, and clarifying concerns raised by employees and guestsMust be able to multitask and prioritize departmental functions to meet deadlinesApproach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented mannerAttend all required meetings and trainingMaintain regular attendance in compliance with department standards, as required by scheduling, which will vary according to the needs of the facilityMaintain high standards of personal appearance and grooming, including wearing nametagsComply with department standards and regulations to encourage safe and efficient operationsMaximize efforts towards productivity, identify problem areas, and assist in implementing solutionsMust be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessaryMust be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectivesMust be able to maintain confidentiality of informationPerform other duties as requested by managementProvide excellent customer service, including but not limited to core service standardsMust be a US citizen - no work permit is provided.DUTIES & FUNCTIONS
Fundamental Requirements :
Develops, implements, and monitors annual budget, revenue goals, and expenses for operations departmentsProvides timely and accurate reporting of all financial and non-financial information as directed, requested, or required by management or representativesMonitors monthly and other financial reports / statements on a daily, weekly, and monthly basis for the facility and takes effective corrective action when necessaryDevelops, maintains, and administers sound organizational plans and initiates improvements as necessaryMeets with the board quarterly to discuss membership questions and suggestionsMaintains membership with the PGA and / or CMAA and other professional associations. Attends workshops and meetings to keep abreast of current information and developmentsOversees the care and maintenance of all the facility's physical assetsCoordinates marketing programs designed to promote the facility’s services to potential customersImplements policies and procedures for the Golf and Maintenance Departments, including compliance of all relevant standards relating to quality of products and servicesResponsible for interviewing, hiring, training, planning, assigning, and directing work, evaluating performance, rewarding, and disciplining associates; addressing complaints and resolving problemsManages department members that may include, but is not limited to : Golf Services Supervisors, Maintenance Superintendent, Retail Store Supervisor, and Membership / Tournament Sales ManagerAssures that effective orientation and training are given to each new associate. Develops ongoing training programsInspects courses regularly to ensure that standards and upkeep are metEnsures that golf etiquette and rules are adhered to by all members and guestsRegular and reliable attendance.