Business Systems Analyst

Job Type

Full Time

General Description

Support our journey to rethink every element of our Digital Banking experience playing a key role in our transformation strategy through revenue growth and capability expansion, having the opportunity to work with cross-functional teams across Sales, Service, Operations and Marketing departments.

Essential Duties and Responsibilities

• Actively participate in evaluation of products / services from providers to create a robust ecosystem of services geared towards business and corporate clients.
• Conduct research, analysis, data gathering to create Business Requirements – with detailed understanding of gaps / opportunities, clarity on business goals and specific KPIs that allows to measure successful implementation of a business solution.
• Establish and maintain a thorough knowledge of client facing applications such as Online Banking, File Services, Payments, and Receivables products.
• Support Product Manager in managing strategic and tactical initiatives for their products; Support activities related to Compliance, Legal, Regulatory requirements.
• Assist in evaluating, analyzing, and planning new product offerings and identifying cross-selling opportunities for existing products. Help define business case, project scope, and manage milestones & deliverables.
• Provide analytical support including analyzing sales, revenue, pricing, as well as conducting competitive analysis to support sustainable profitable growth for Popular.
• Assist with maintaining pricing and support re-pricing efforts for Cash Management products.
• M anage all the application attestations & certification processes governed by Popular’s information security and technology standards.
• Help manage client issue escalations through resolution by coordinating with Technology and Operations teams as well as vendors / partners as needed.
• Participate in User Acceptance Testing (UAT) for new enhancements and product capabilities. Define using case / test plan / test scripts, execute the tests and track issues through remediation.
• Help with Operational and Implementational Readiness by defining flows, tracking updates to forms and procedures, and coordinating training.
• Leverage internal data, client feedback and market insights, as well as his / her own experience to proactively identify opportunities for enhancements, close competitive gaps, make process improvements to increase client satisfaction.
• Actively participate in other initiatives to achieve business goals as needed.

Education

Bachelor's Degree in Business Administration, Computer Engineering,  Computer Science or related fields.

Experience

At least three (3) years of experience in either Cash Management, Data / Analytics, Product Management or Operations at a Financial Institution.

Certifications / Licenses

Certifications are not required but, highly desirable.

Business Analyst Certification

Knowledge, Skills and Abilities

Region Locations

Puerto Rico

Work Schedule

Hybrid

Values

Passion for People

Succeed Together

Own Every Moment

Build the Future

Additional Requirements

The information provided here is only a general guide as to the nature of the position and does not constitute an exact description of the goals, tasks, duties, and responsibilities of the position. The specific details of each position are described in the employee’s objectives within the performance evaluation.

Important : The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

Important : The candidate must provide evidence of academic preparation or courses related to the job posting, if necessary.

ABOUT US

Popular is Puerto Rico’s leading financial institution and have been evolving since it was founded over a century ago. From a small bank it has developed into a large corporation that offer a wide variety of services and financial solutions to our customers, with presence in the United States, the Caribbean and Latin America.

As employees, we are dedicated to making our customers dreams come true by offering financial solutions in each stage of their life. Our extensive trajectory demonstrates the resiliency and determination of our employees to innovate, reach for the right solutions and strongly support the communities we serve; therefore, we value their diverse skills, experiences and backgrounds.

We reaffirm our commitment to always offer essential financial services and solutions for our customers and communities, including during emergency situations and / or natural disasters. Popular’s employees are considered essential workers, whose role is critical in the continuity of these important services even under such circumstances. By applying to this position, you acknowledge that Popular may require your services during and immediately after any such events.

If you have a disability or need more information about requesting an accommodation, please contact us at asesorialaboral@popular.com . This email inbox is monitored for such types of requests only . All information you provide will be kept confidential and will be used only to the extent required to provide needed exemptions or reasonable accommodations. Any other correspondence will not receive a response.

Are you ready for a rewarding career?

Popular is an Equal Opportunity Employer

Learn more about us at www.popular.com and keep updated with our latest job postings at www.jobs.popular.com .

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