Associate, Payment Systems (Transaction Processing)

The Associate, Payment Systems (Transaction Processing) is responsible for the daily processing, posting, monitoring, review and correction of transactions generated through various payment channels, in full compliance with guidelines and applicable regulations striving for a seamless payments processing cycle. Position works hybrid and is based in San Juan, PR.

MAIN DUTIES & RESPONSIBILITIES :

• Ensure accurate and timely process of all transactions and / or process in full compliance with guidelines, procedures and applicable regulations.
• Monitor and resolve claims received in compliance with established service level agreements (SLAs).
• Ensure input data within the systems is accurate and output reports are readily available and supported by correct documentation.
• Verify and confirm that work is done with accuracy, high quality, timeliness and that all transaction documentation is available upon request.
• Coordinate data gathering to respond to requests for information from internal and external resources.
• Prepare operational and regulatory reports for internal and external stakeholders.
• Serve as subject matter expert for the Bank to resolve incidents and assist in improvement initiatives.
• Perform essential office and administrative tasks.
• Monitor and ensure the correct and continuous flow of transactions through the different channels or devices.
• Ensure the proper use and operation of the equipment available in the bank.
• Other duties may be assigned.

MINIMUM REQUIREMENTS :